Process Modeling & Critical Processes 2.
Here's how Process Modeling can help you correct stalled processes.
Let me define "process."
A process is a series of steps designed to produce a predictable result. Typical business processes include selling, filling orders, creating reports, accounting, etc. I'm sure your company uses many processes. Probably, 10-15 processes are the most critical.
As a manager, you must understand your critical processes.Your success depends on flawless performance of these critical processes!
Inefficient processes degrade your profits and customer satisfaction. Conversely, efficient processes improve both profits and customer satisfaction.
Most organizations use some of the following "macro" processes:
Designing products and servicesComputerized process modeling gives you understanding because it shows the "big picture."
Marketing and selling
Producing and delivering products or services
Many companies use "patch" solutions instead of finding root causes. However, process modeling shows you root cause(s) of problems.
It's more effective to find root causes and solve the REAL problems. The REAL problems are UPSTREAM ERRORS THAT CAUSE DOWNSTREAM MESSES.
Computerized process modeling uncovers your bottlenecks. It solves your quality problems and reduces costs. It expels needless steps and costly delays. Process modeling makes problems "jump off the page."
You then know the REAL problems and can apply REAL solutions - instead of "patches."
You can even use a LIVE-animation process model that shows it all!
You can see flowcharts come to life. You can see where, when, and in what quantity work arrives. You can see the work flow... resource assignments... bottlenecks and idle time...discover ways to streamline your processes.
Using computerized process modeling, you can:
See staff requirements using real-life variability.Computerized process modeling shows you statistical reports of your resource usage. These help convey proposed changes and ease implementation...
See process changes.
Test and compare various staffing plans
Perform what-if analysis
Simulate changes with low-cost impact.
Schedule your staff, plan your shifts.
I use "ProModel" successfully for process modeling applications. For more information on ProModel, get this Simulation Using Promodel w/ CD-Rom book and CD from Amazon.
However, to find software and services to suit your needs, you can search the Internet using keywords and phrases like
simulation, simulation modeling, simulation modeling services, manufacturing simulation, business simulation, kanban simulation, discrete event simulation, strategic simulation, process simulation, etc.NOTE: To use computerized process modeling, it's best that you or your consultant understand the mathematics of probabilistic modeling and queue theory. Simulation is more difficult than using a spreadsheet or wordprocessor...
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