Friday, January 04, 2008

Lost profits due to "irreplaceable" employees?

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Lost profits due to "irreplaceable" employees?

Do you really understand how irreplaceable employees and tribal knowledge CAUSE lost profits?

Would you change your strategy if you knew how your irreplaceable employees and tribal knowledge cause lost profits? If you knew a simple solution to these problems... would you use it?
Irreplaceable: Cannot be replaced.

Tribal knowledge: Unwritten information (verbal only) not known by others, but needed to produce quality products and services. Caution: Inaccurate tribal knowledge can be very destructive!

Imagine what THIS cost! I'm sure this customer's story will ring true for you. Notice the clues that caused lost profits and enraged customers.

It doesn't feel like a disaster at first...

To begin with, you're in a fashionable hotel for a special holiday with friends... You call the hotel's fancy restaurant...

(Continued with audio at) Lost Profits due to "irreplaceable employees? Just click the PLAY button to HEAR the audio (about 7 minutes).

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