The HOW of Working
Smarter, Not Harder.

• 1. What
  is "working smarter?"
  
  2. HOW do you accomplish it?

1. What's working smarter?



Working smarter is likely to be different for

everyone.



So, let's say that "working smarter" is getting

someone else to successfully do your work. That

is, they do the work reliably, correctly, and

consistently to a given standard. And in return

you reward them with tons of money or other

agreed upon compensation.



"Yes, but what happens if or when they leave my

employ for whatever reason?"



Here's the bad news. If you or they haven’t

"systematized" that position - and they haven’t

trained their replacement (if any) - guess who

inherits their work?



YOU DO! (That’s not smarter.)



Smarter is being able replace that person with an

ordinary mortal who can successfully inherit that

work and do it reliably, correctly, and

consistently to a given standard without your

having to baby-sit yet another new employee.



(So you can continue your sabbatical in Acapulco.)



2. HOW do you accomplish THAT?



As mentioned above, you must "systematize" that

position. Which means the position is fully

documented so that aforementioned ordinary mortal

can follow the instructions in the documentation to

produce the desired results.



If the position is NOT documented, you’re

literally starting over... and over... and over

with every new person.



Worse, every new person, lacking written instructions,

will tailor the position to THEIR likes and dislikes.

Good luck with that!



Instead, make sure the position is documented.

You can duplicate documentation. You can’t

duplicate people.



"Yes, but what should be put in the

documentation?"



Well, Everything necessary for the position holder

to do the work reliably, correctly, and consistently

to a given standard.



That includes the position's

• accountabilities,
  
  
  standards of performance and behavior,
  
  work instructions,
  
  how that position works with other positions,
  
  plus
  
  
  
  • information
    about your organization,
    
    products,
    
    services,
    
    competition, and
    
    other material that enriches the position
    
    holder's understanding of the working
    
    environment.
  
  
  
  

Oh yes, smarter
is having the employee write the

documentation!



For more information see

http://www.SeniorManagementServices....k-manuals.html



Be sure to write us from Acapulco!