writer with 15+ years experience in technical writing, consulting,
marketing, and management will solve thorny business problems. Quick to
learn new technology. Unfazed by relentless change. Compulsive on details
and deadlines. Satisfaction or money-back guarantee. "...clearly you are
the man when it comes to documentation!" -- J.H. Brand Creative PS: Just
finished the Website Strategy Masterclass
verbal and written communication skills, with solid knowledge of
desktop publishing. Includes over 15 years experience researching, organizing,
and writing technical documentation. Delivered 30,000+ pages to Silicon
Valley clients saving 37%-59% on every project.
background in consulting with firsthand knowledge of customer service
and account management. Includes over 15 years experience working with
engineers, programmers, managers and executives.
business management experience. Overhauled company organization
and increased sales. Developed detailed "how-to" Operations Manuals
that streamlined business operations. Opened new offices. Developed
new accounts and territories. Authored "Organizing your Business for
Success" and "The Ultimate Career Builder."
marketing experience includes direct mail advertising, telemarketing,
and sales. Wrote winning sales proposals. Sold to OEMs & end users
in commerce, government and education. Achieved sales of million dollar
quotas for software and mainframe manufacturers. Promoted from Sales
Representative to Senior Account Manager to District Sales Manager.
Synergistech Communications said, "Nice job, Mike. I really appreciate
your coming through for [company]. I found it extremely hard to find someone
sufficiently diligent and competent for them who'd agree to work onsite
as much as they needed ...a major relief ... off my emergency list."
Express - Division of Senior Management Services - 1975 - Present
specializes in research, writing, and publication of software manuals,
technical documentation, Operations Manuals, and marketing materials.
Performed in many positions as follows:
Management Consultant & Technical Writer with excellent project
management skills, worked closely with Silicon Valley product developers,
subject matter experts, publications managers, and executives to leverage
extensive background in programming, SDLC, system design, management,
marketing, and new business development.
include 3COM, Abbott Labs, AMD, Applied Materials, BofA, Bechtel,
Diasonics, Geoworks, Intel, Lockheed, LaserSonics, Measurex, IBM/Rolm,
Sun Microsystems, Tomy/Seiko, Ultratech, VLSI, and more.
hundreds of documentation projects for more than 80 high-tech clients,
saving 37%-59% on every project using streamlined Documentation Express
books for executive- and employee-markets: Profitable Venture
Tactics eZine, Ultimate Career Builder, Profitable Venture Tactics -
The Book, Organizing your Company for Success, American Safari, 7 Easy
Steps to your Raise & Promotion.
include development of:
audience requirements & planning
flowcharts, diagrams, illustrations
definition, scope & management
mapping & structured writing
specifications for deliverables
- Web content
manuals, product testing & debug
manuals, online help, white papers
- User guides,
bulletins, proposals, tutorials
- ISO 9000
QA manuals and work instructions
- New product
definition and positioning
- Team building
and leadership training
Manuscript Development, managed staff support for the delivery of
the company's documentation products and retained customers by fulfilling
the company's documentation service.
over 30,000 pages of technical and instructional materials to more
than 80 Silicon Valley companies.
98% of projects on time and within budget. Consulted to management
in publications, marketing, and communications.
streamlined systems for: interviewing clients, planning work and
scheduling work, developing manuscripts, tracking work-in-progress,
controlling quality, communicating with clients, staff and subordinates,
and best practices & benchmarking. Systems save 35-60% of development
of Client Services: directed staff support to assist customers in
the use of the company's products and services, and caused those customers
to perceive the assistance and commodity performance as satisfying.
and delivered proposals. Developed automated proposal generation
system that saves from 5 hours to 3 days on every proposal.
training and workshop programs that increased motivation, production,
client interviews, consultation, and reviews resulting in improved
of Service Processes, directed the development of orchestrated processes
for the delivery of the company's documentation services and products.
16,000 pages of work instructions and operations manuals for the
of Advertising & Promotion, provided staff support to the Sales
Department in the f0rm of sales leads generated through the media and
printed sales-related materials.
and coordinated direct mail and telemarketing programs that increased
scripts for telemarketing and sales presentations that increased
brochures, newsletters, press releases, white papers, articles, eZines,
of Quality Assurance, provided management with information and recommendations
for corrective measures regarding the performance of, recommendations
of, and emotional state of all personnel.
Leadership & Management Workshops for employees and clients.
Wrote and delivered SMSU Employee Training Program that accelerated
performance and increased results.
QA audit processes that helped improve departmental coordination
to increase results.
status/impact report forms, controlling calendars, project accounting
and time management forms, etc.
checklists for conducting workshops resulting in consistent presentation
Thoughtstorm® Sessions for clients resulting in new product
& service ideas.
of Web Publishing, managed the development of several web sites, including
design and coding of web pages, full websites and interactive web applications,
focussing primarily on valuable content. Have taken SEO course, but leave
SEO implementation to the experts.
education, self financed, includes 8 years college (part-time) as
math & science major. Ongoing education (over 300 CEUs) includes courses
in technology, communications, leadership, management sciences, and marketing.
Trained by Michael Gerber, Paul Larson, Sean D'Souza, John Eggan &
other business gurus. Toastmaster ATM, Licensed Avatar Master/Wizard.
Clearances: Top Secret and AEC "Q" (not currently active).
Hardware & Tools
in FrameMaker, MS Word / PowerPoint / XL, Visio, Acrobat, Dreamweaver,
(X)HTML, TopDown, MindManager, Dramatica Pro, ProModel. Experienced
with MS Project, Word Perfect, PageMaker, Canvas, Quark XPress, others.
PC, Macintosh, Sun Solaris, Perforce.
with Unified Modeling Language (UML) and Rational Unified Process
(RUP) tools, XML, CSS.
in C, Pascal, Fortran, BASIC, FileMaker Pro. Working knowledge
of HTML, Java, Visual Basic, DOS, Object Oriented Programming, VAX,
UNIX, CADRE TeamWork, VMS, PICK, SQL & relational databases, I/O
drivers, program generators, various multi-user and timesharing operating
systems. Also 9 years software development as Scientific Programmer,
Senior Computer Analyst, and Software Design Manager in real-time environments.
SUMMARY PRIOR TO DOCUMENTATION EXPRESS
and Software Engineering
in software engineering for aerospace and scientific applications,
progressing from Mathematician to Scientific Programmer to Senior Computer
Analyst to Software Design Manager. Concentrated in real-time systems,
Monte Carlo simulation, and Beyesian Analysis.
detailed design specifications for real-time systems and implemented
all code in machine language
software and hardware systems. Developed detailed software documentation,
flowcharts, and training materials. Wrote winning technical proposals.
Trained users and customers.
$1 million to $2 million sales quotas for various computer software
and mainframe manufacturers, Promoted from Sales Representative to Senior
Account Manager to District Sales Manager.
companies included Xerox, Harris Computer Systems, Interdata, and
winning sales proposals. Sold to end users and markets in education,
government, and biomedical. Opened new offices and developed new accounts
proposal development. Developed sales manuals, sales letters, and
Package (PDF File)
information including client list, case studies, and project briefs, etc.
advertising, API, biomedical, brochures, business, business development,
business management, client interviews, CSS, desktop publishing, direct
mail, documentation, Dreamweaver, employee training, executive, executives,
FileMaker, flowcharts, FrameMaker, HTML, Information mapping, ISO 9000,
leadership training, machine language, management, management workshops,
manuals, marketing, Monte Carlo simulation, MS Word, newsletters, object
oriented programming, operations, operations manuals, PowerPoint, product
definition, product testing, project definition, proposal, proposal writing,
QA audit, QA manual, Rational Unified Process, real-time systems, research,
RUP, SDK, SDLC, software manuals, structured writing, system design, team
building, technical, technical proposals, technical writer, technical
writing, Thoughtstorm, UML, Unified Modeling Language, user guides, Visio,
web content, web development, white papers, work instructions, workshop
programs, writer, writing, XHTML, XML