Lack of Operations Manuals stunting your company's growth?
1. Do you lack functional Operations Manuals?
Great businesses depend on systems, not people. That's because you can duplicate systems, but not people.
If your business can't duplicate salable results, it won't survive. Duplication is Nature's Survival Law.
If your organization lacks Operations Manuals, your growth and success will be limited due to lack of a duplicable (documented) system.
2. You can use a SYSTEM to write your Operations Manuals!
Extraordinary people don't build great businesses. Ordinary people produce extraordinary results using a duplicable system. That's how you build a great business.
The faster you develop good Operations Manuals... the faster you will have a great business!
3. Yes, but my people just don't/won't write stuff down!
You will hear many excuses and attitudes for why people don't write Operations Manuals.
These are typical objections people express. But, here's the most UNEXPRESSED FEAR:
No wonder so few organizations have Operations Manuals! Here's how to create your operations Manuals.
4. But people WILL write stuff down - if ... and only if they can realize a benefit!
Let's face it. You can grow your organization ONLY if you can promote and/or replace your employees. Thus, you and your team can MOVE UP only if you can replace yourselves.
And you can do this by documenting your positions in well-organized Operations Manuals.
"Mike! Are you saying that by writing stuff down in Operations Manuals we'll receive more raises, promotions, and vacations."
Absolutely! These goodies are not available without your company's growth and prosperity!
Did you know most business start-ups fail while most franchises succeed? Successful franchises use a documented management system ... in short ... Operations Manuals!
"But Mike, our company is not a 'franchise!'"
Neither is SMS. But we have a documented management system - including about 13,000 pages of Operations Manuals. When anyone or I want to know how to do something, all we need do is pull a manual off the shelf. What could be easier? There's near zero "tribal knowledge" here.
What's more, we could relocate on a moment's notice with minimum hassle. I know of many companies that wanted to move (flee) from California. Here are some of the problems they faced:
So, here's my advice. Start now! Develop a set of Operations Manuals where you collect information that governs how your company's positions function. (At SMS, we have at least one 3-ring binder for every position on our Org Chart.)
Develop your Operations Manuals in a standard format containing at least the following information for each position:
(PVT Subscribers, click for standard Operations Manual format outline.)
5. Call to Action.
To review, your Operations Manuals are collection points for information that governs functioning of positions on your Org Chart.
Use this Operations Manual format outline to ease development of your Operations Manuals.
As you've probably guessed, developing Operations Manuals is a big task. I've done it often for many clients. Click here for assistance in creating your Operations Manuals, send me an email.
Together, we can document what you want, how you want it, and when you want it. We will discuss various creative approaches before the project begins.
Mike Hayden Principal/Consultant, Your partner in streamlining business.
PS. To receive the latest Profitable Venture Tactics eZine (free) click the button now.
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(c) 2004 Mike Hayden, All rights reserved. You may use material from the Profitable Venture Tactics eZine in whole or in part, as long as you include complete attribution, including live website links and email link.
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