Senior Management Services
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Senior Management Services - Consulting

Professional Business Writing and Documentation Services

Operations Manuals Development

Let's face it. You can grow your organization ONLY if you can promote and/or replace your employees. Thus, you and your team can MOVE UP only if you can replace yourselves. And you can do this by documenting your positions in well-organized Operations Manuals.

Purpose: To develop Operations Manuals in a company-approved, standardized format, that stresses the importance of modularity and a structure that parallels your company's organizational strategy.

You'll often hear managers and subordinates complain that Operations Manuals are simply dust collectors – often true. Why? Manuals do not, cannot, enforce themselves. Turning written words into successful action requires management’s commitment and persistence. So, managers must require subordinates to follow the Manual. However, most employees comply voluntarily because it makes work so much easier and predictable.

Intended Results: Operations Manual(s) that provides information governing the functioning of a position. An Operations Manual covers accountability, standards, work instructions, rewards for good performance, and the general organizational environment.

Structure: We will help you develop your Operations Manuals in a standard format containing at least the following information for each position.

  • Accountability - We will specify the position's accountabilities.
  • Standards - We will describe the standards for the position.
  • Work Instructions - We will describe how the position's work is performed.
  • General Information - We will provide information about your organization, your products and services, your competition, etc. We will include other material that enriches the position holder's understanding of the working environment.
  • Interface - We will describe how the position interfaces with other positions and the outside world.

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