Mike Hayden, Freelance
Writer
"Words Worth a Thousand
Pictures."
- (303) 585-1945
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- (952) 674-1767 FX
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- Contact Documentation Express
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http://www.
DocumentationExpress.com
NOTE: This is a general resume. Latest cover
letter and resume at
Cover Letter
(Word file)
Resume
(Word file)
AM I THE HIGH-TECH WRITER YOU
WANT?
Self-actualizing
Writer/Consultant.
Effective long-range planner.
Super goal oriented, super driven, super
creative. Quick to learn, committed to
self-education. Highly imaginative. Unfazed by
relentless change. Dependable.
Work equally well in vest n' tie
or shirt sleeves. A virtual compulsive on
details and deadlines.
Always on time with
assignments.
Relevant computer
skills
MS Word, FrameMaker, Visio,
Dreamweaver, TopDown, Adobe Acrobat, PowerPoint,
MS Excel, MS Mail, MS Office, Claris Home Page,
HTML, On-line Help, Canvas, PageMaker,
QuarkXPress, Windows 95/NT, MacOS, Solaris
Workstations, UNIX, others.
Fluent in ProModel Simulation,
C, Pascal, Fortran, BASIC; working knowledge of
DOS, HTML, Java, Visual Basic, HP MPE, VAX,
UNIX, CADRE TeamWork, VMS, PICK, Ethernet, SQL
relational databases, CASE tools, I/O handlers,
program generators, multi-user and timesharing
operating systems.
- Also: Full-time experience as
Senior Programmer/Analyst (real-time,
multi-programming, various machine languages,
operating systems, and compilers).
Accomplishments in last
25 years as Writer/Consultant
include:
- Completed over 300 high-tech
writing projects:
- Technical manuals, user
guides, tutorials, research
reports.
- ISO 9000 total quality
manuals; franchise manuals
- Brochures, sales literature,
advertising, direct mail.
- Software applications
include: business/scientific
systems,
- medical systems, compilers,
data bases, real-time,
- multi-user.
- Hardware applications
include: mainframes, minis,
micros,
- peripherals,
components.
Developed documentation, systems, and
technology for the following:
- Business process design,
development, and simulation
- Researching, organizing,
writing, managing projects.
- Streamlining processes for
edit / review / update / release.
- Interviewing managers,
programmers, engineers,
executives.
- Planning work.
- Managing writers,
illustrators, contractors,
printers.
- Coordinating projects,
managing time.
- Debugging new
products.
- Tracking
work-in-progress.
- Communicating with clients,
staff, vendors.
- Scheduling work, reporting
progress.
Clients include: Abbott
Labs, AMD, Amdahl, Applied Materials, Bank of
America, Diasonics, Harris, IBM, Intel, ITT,
LaserSonics, Lockheed, Measurex, Qume, Rolm,
Sun, UltraTech Stepper, 3Com, software /
hardware developers, service companies, many
more.
I seek an opportunity for
service at the level of excellence. Dedicated
enthusiasm and proven performance in
Communications / Project Management / Marketing
/ Sales.
If you think you need an entire
staff to get things done, please allow me to
demonstrate I Am The Tech Writer You
Want.
- Samples, References on
Request.
Associations: Toastmasters
(ATM), Registered Thoughtstorm Pilot, Silicon
Alley Entrepreneurs Club (SAEC), Nevada
Technology Council, Free Enterprise
Society.
TESTIMONIALS:
"MONEY CAN'T BUY
THIS KIND OF ADVERTISING"
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"Mike, I wasn't sure if you would fit in here. You have been a wonderful asset to the company and I hope that we will be able
to do business together again." -- W.C.,
Director Engineering, ThinkFree.Com
"Nice job, Mike. I really
appreciate you're coming
through for ThinkFree. I found it
extremely hard to find someone
sufficiently diligent and
competent for them who'd agree to work
onsite as much as they needed. It was a major
relief to have them off my "emergency" list." --
A.D., President, Synergistech Communications,
Inc
"Mike: Excellent! In my opinion,
the best manual/tutorial Qantel has ever
produced!" -- E.I., Manager Marketing
Applications, Qantel, Hayward, CA.
"This manual is unprecedented as
a user's manual for ROLM Corporation ... most
complete manual that has been prepared for ROLM
ACD users." -- D.V., ACD Product Manager, ROLM
Corporation, Santa Clara, CA.
"Dear Mike, This is the
best
manual this company has brought out
... I actually read it! ... well laid out ...
easy to find data quickly." -- Sales Rep,
Diasonics, Milpitas, CA.
"Dear Mike, We were skeptical because you were not a radiologist ... Thank you for all the effort and time ... for being flexible
in the times of the day (nights) that we could
work ... for thorough research, design,
organization, writing, layout, accuracy ... was
impressed when the manual passed
our stringent Configuration Control Board
without changes. Your effectiveness as an
individual was a major key to the success.
Excellent!" -- C.N., Product Marketing
Specialist, Diasonics, Milpitas, CA.
"... knowing you were available
for consulting and tips gave me the security to
go about my tasks without fear of being 'out
there alone.' Your techniques and skills are quite
valuable, keep sharing them!" --
B.J., Consultant, San Francisco,
CA.
"Dear Mike, I really enjoy our
association. I have a new look at
things - and new vigor! We're now
writing down everything, step-by-step, for our
(operations manuals) ... and starting new
maintenance classes ... it's fun and
interesting. Thanks." -- S.G., VP Sales,
High Plains Transportation, Denver,
CO.
"All questions answered
knowledgeably ... documents accurately
prepared ... activities properly recorded and
reported." -- E.L., Director, Information
Access, Belmont, CA.
"Interaction with our personnel
is effective ... services free of problems."
-- M.M., System Network Manager,
IBM/ROLM, Santa Clara, CA.
"... professional and
appropriate ... always punctual ... well
coordinated." -- J.C., System Engineer, IBM/ROLM,
San Jose, CA
"Dear Mike, I congratulate
your design concept ... the job was a cinch with
your having laid the design ground work ... I'll
be happy to work with you again." --
E.L., President, InterMedia, Los
Altos, CA
"Thank You! I appreciate the
use of your materials." -- A.K., Principal,
San Mateo, CA.
"Congratulations on an
outstanding promotional
idea!" -- C.G., Vice
President, Data Disc, Sunnyvale, CA.
"I
want to take a moment to let you know how much
your
support contributes to our Creative
Department. Thank you again for your
participation." -- T.C., Staff
Manager, San Francisco, CA.
"Dear Mike, I'm so
pleased with the October Newsletter ...
we had excellent response from it. It definitely
produced action. Thanks!" -- D.A. Vice
President, Barter Systems, San Mateo,
CA.
"... recently I had the
good
fortune of coming across your informative
newsletter ... please add me to your
mailing list. Thank You." -- S.M.G.,
Principal, Harbrace House, Irvine CA.
"Dear Mike, I, like most
managers, receive a basket full of sales mail
each day - most of it is trash, dull, and
unimaginative. You succeed in telling about your
product and yet sprinkle enough life into your
letter that it got a whole reading - in fact
even a response. Good work!" --
R.D., Director of Manufacturing,
Cetec, Santa Clara, CA.
"Mike: ...(we recently ran) your
program ... we saved about 10 hours of
machine time for a problem which used to run 18
hours!" -- A.B., Project
Engineer, Kaman Nuclear, Colorado Springs,
CO.
"Thank you very much for the
effort you put forth on our project. We are all
very
pleased with the results you gave us." --
R.S., Research Scientist, Kaman
Nuclear, Colorado Springs, CO.
"Thank you for your time, talent
and generosity ... we are indeed impressed with
your interest and dependability ... you have
provided a most worthwhile service." --
J.D.S., Principal, Redwood City,
CA.
"Dear Mike, Thank you for
minimizing the problems at SRI ... installation
and acceptance of the computers at SLAC,
Stanford, Singer Link. I have come to
depend on your ability to get things done - and
in a creative manner." -- B.J., District
Manager, Scientific Data Systems, Sunnyvale,
CA.
"(Certificate of Appreciation)
... in recognition of outstanding
support of TI's communication and
leadership program." -- C. S., President,
Diablo 598.
"Dear Mike. Congratulation on
achieving ATM ... reflects dedication ... high degree
of enthusiasm ... strong
self
discipline ... effective
communicator ..." -- T. J. M.,
Executive Director, Toastmasters
International.
"I've always had confidence in
your ability and enjoy working with you. I have
every confidence that your support (in this
area) will be professional and
helpful." -- C. S., Principal,
OutSource.
(Testimonial Letters and Quality
Assurance Audits on file.)
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