Mike Hayden, Freelance Writer

"Words Worth a Thousand Pictures."

(303) 585-1945
(952) 674-1767 FX
Contact Documentation Express

http://www. DocumentationExpress.com

NOTE: This is a general resume. Latest cover letter and resume at
Cover Letter (Word file)
Resume (Word file)


Self-actualizing Writer/Consultant.

Effective long-range planner. Super goal oriented, super driven, super creative. Quick to learn, committed to self-education. Highly imaginative. Unfazed by relentless change. Dependable.

Work equally well in vest n' tie or shirt sleeves. A virtual compulsive on details and deadlines.

Always on time with assignments.

Relevant computer skills

MS Word, FrameMaker, Visio, Dreamweaver, TopDown, Adobe Acrobat, PowerPoint, MS Excel, MS Mail, MS Office, Claris Home Page, HTML, On-line Help, Canvas, PageMaker, QuarkXPress, Windows 95/NT, MacOS, Solaris Workstations, UNIX, others.

Fluent in ProModel Simulation, C, Pascal, Fortran, BASIC; working knowledge of DOS, HTML, Java, Visual Basic, HP MPE, VAX, UNIX, CADRE TeamWork, VMS, PICK, Ethernet, SQL relational databases, CASE tools, I/O handlers, program generators, multi-user and timesharing operating systems.

Also: Full-time experience as Senior Programmer/Analyst (real-time, multi-programming, various machine languages, operating systems, and compilers).

Accomplishments in last 25 years as Writer/Consultant include:

  • Completed over 300 high-tech writing projects:
  • Technical manuals, user guides, tutorials, research reports.
  • ISO 9000 total quality manuals; franchise manuals
  • Brochures, sales literature, advertising, direct mail.
  • Software applications include: business/scientific systems,
  • medical systems, compilers, data bases, real-time,
  • multi-user.
  • Hardware applications include: mainframes, minis, micros,
  • peripherals, components.

Developed documentation, systems, and technology for the following:

  • Business process design, development, and simulation
  • Researching, organizing, writing, managing projects.
  • Streamlining processes for edit / review / update / release.
  • Interviewing managers, programmers, engineers, executives.
  • Planning work.
  • Managing writers, illustrators, contractors, printers.
  • Coordinating projects, managing time.
  • Debugging new products.
  • Tracking work-in-progress.
  • Communicating with clients, staff, vendors.
  • Scheduling work, reporting progress.

Clients include: Abbott Labs, AMD, Amdahl, Applied Materials, Bank of America, Diasonics, Harris, IBM, Intel, ITT, LaserSonics, Lockheed, Measurex, Qume, Rolm, Sun, UltraTech Stepper, 3Com, software / hardware developers, service companies, many more.

I seek an opportunity for service at the level of excellence. Dedicated enthusiasm and proven performance in Communications / Project Management / Marketing / Sales.

If you think you need an entire staff to get things done, please allow me to demonstrate I Am The Tech Writer You Want.
Samples, References on Request.

Associations: Toastmasters (ATM), Registered Thoughtstorm Pilot, Silicon Alley Entrepreneurs Club (SAEC), Nevada Technology Council, Free Enterprise Society.




Freelance Work Exchange

"Mike, I wasn't sure if you would fit in here. You have been a wonderful asset to the company and I hope that we will be able to do business together again." -- W.C., Director Engineering, ThinkFree.Com

"Nice job, Mike. I really appreciate you're coming through for ThinkFree. I found it extremely hard to find someone sufficiently diligent and competent for them who'd agree to work onsite as much as they needed. It was a major relief to have them off my "emergency" list." -- A.D., President, Synergistech Communications, Inc

"Mike: Excellent! In my opinion, the best manual/tutorial Qantel has ever produced!" -- E.I., Manager Marketing Applications, Qantel, Hayward, CA.

"This manual is unprecedented as a user's manual for ROLM Corporation ... most complete manual that has been prepared for ROLM ACD users." -- D.V., ACD Product Manager, ROLM Corporation, Santa Clara, CA.

"Dear Mike, This is the best manual this company has brought out ... I actually read it! ... well laid out ... easy to find data quickly." -- Sales Rep, Diasonics, Milpitas, CA.

"Dear Mike, We were skeptical because you were not a radiologist ... Thank you for all the effort and time ... for being flexible in the times of the day (nights) that we could work ... for thorough research, design, organization, writing, layout, accuracy ... was impressed when the manual passed our stringent Configuration Control Board without changes. Your effectiveness as an individual was a major key to the success. Excellent!" -- C.N., Product Marketing Specialist, Diasonics, Milpitas, CA.

"... knowing you were available for consulting and tips gave me the security to go about my tasks without fear of being 'out there alone.' Your techniques and skills are quite valuable, keep sharing them!" -- B.J., Consultant, San Francisco, CA.

"Dear Mike, I really enjoy our association. I have a new look at things - and new vigor! We're now writing down everything, step-by-step, for our (operations manuals) ... and starting new maintenance classes ... it's fun and interesting. Thanks." -- S.G., VP Sales, High Plains Transportation, Denver, CO.

"All questions answered knowledgeably ... documents accurately prepared ... activities properly recorded and reported." -- E.L., Director, Information Access, Belmont, CA.

"Interaction with our personnel is effective ... services free of problems." -- M.M., System Network Manager, IBM/ROLM, Santa Clara, CA.

"... professional and appropriate ... always punctual ... well coordinated." -- J.C., System Engineer, IBM/ROLM, San Jose, CA

"Dear Mike, I congratulate your design concept ... the job was a cinch with your having laid the design ground work ... I'll be happy to work with you again." -- E.L., President, InterMedia, Los Altos, CA

"Thank You! I appreciate the use of your materials." -- A.K., Principal, San Mateo, CA.

"Congratulations on an outstanding promotional idea!" -- C.G., Vice President, Data Disc, Sunnyvale, CA.

"I want to take a moment to let you know how much your support contributes to our Creative Department. Thank you again for your participation." -- T.C., Staff Manager, San Francisco, CA.

"Dear Mike, I'm so pleased with the October Newsletter ... we had excellent response from it. It definitely produced action. Thanks!" -- D.A. Vice President, Barter Systems, San Mateo, CA.

"... recently I had the good fortune of coming across your informative newsletter ... please add me to your mailing list. Thank You." -- S.M.G., Principal, Harbrace House, Irvine CA.

"Dear Mike, I, like most managers, receive a basket full of sales mail each day - most of it is trash, dull, and unimaginative. You succeed in telling about your product and yet sprinkle enough life into your letter that it got a whole reading - in fact even a response. Good work!" -- R.D., Director of Manufacturing, Cetec, Santa Clara, CA.

"Mike: ...(we recently ran) your program ... we saved about 10 hours of machine time for a problem which used to run 18 hours!" -- A.B., Project Engineer, Kaman Nuclear, Colorado Springs, CO.

"Thank you very much for the effort you put forth on our project. We are all very pleased with the results you gave us." -- R.S., Research Scientist, Kaman Nuclear, Colorado Springs, CO.

"Thank you for your time, talent and generosity ... we are indeed impressed with your interest and dependability ... you have provided a most worthwhile service." -- J.D.S., Principal, Redwood City, CA.

"Dear Mike, Thank you for minimizing the problems at SRI ... installation and acceptance of the computers at SLAC, Stanford, Singer Link. I have come to depend on your ability to get things done - and in a creative manner." -- B.J., District Manager, Scientific Data Systems, Sunnyvale, CA.

"(Certificate of Appreciation) ... in recognition of outstanding support of TI's communication and leadership program." -- C. S., President, Diablo 598.

"Dear Mike. Congratulation on achieving ATM ... reflects dedication ... high degree of enthusiasm ... strong self discipline ... effective communicator ..." -- T. J. M., Executive Director, Toastmasters International.

"I've always had confidence in your ability and enjoy working with you. I have every confidence that your support (in this area) will be professional and helpful." -- C. S., Principal, OutSource.

(Testimonial Letters and Quality Assurance Audits on file.)

NOTE: The above is a general resume. Latest cover letter and resume at
Cover Letter

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