A Division of Senior Management Services

"Technical writing that makes sense."



As an accomplished, dependable business consultant -- an expert in business process development and integration -- I accomplished the following for Sun Microsystems:

Developed ISO 9000 Business Process Documentation

Completed detailed ISO 9000 documentation for Sun Educational Services' Billing Group:

Book SunSmart Accounts

Clear Billing Exceptions

Process Billing Issues

Confirm Unconfirmed Students

Process Check Refunds

Process Credit Card Refunds

Process Incoming Checks

SunSmart Ordering Procedure

Services Billing Procedure

Confirm Contracts For Invoicing

Process Transfer Revenue

  • Interviewed managers and employees in Billing and Finance Groups to get information for the documentation
  • Complied with ISO 9000 standards for procedures, work instructions, SOPs, and validation protocols
  • Researched, interviewed, organized, wrote simply & revised rapidly
  • Developed comprehensive, step-by-step work instructions
  • Created extensive, precise flowcharts
  • Coordinated communication with personnel in Santa Clara, Milpitas, and Colorado

Tools Used

  • Sun Workstation, Visio, TopDown Flowcharter

As a professional contractor with many resources, I enjoy the variety of working with diverse clients. Thus, I respect both short-term and long-term contract work.

There's no substitute for my proven system for developing documentation from concept to publication! Dedicated, effective, fast -- always meet aggressive schedules. Why settle for less?

Hope this update helps.


"If you think you need an entire staff to get the job done,
let me demonstrate I'm the one you want."

Sample Project Profile 1 - Semiconductor Manufacturing

Sample Project Profile 2 - Software Development

Sample Project Profile 3 - R&D Engineering

Sample Project Profile 4 - Business Process Development

Sample Project Profile 5 - Wireless Server Software

Major Software Project Profiles (PDF To download, right-click link & choose "Save Target As")

Client Catalog - Applications

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