A Division of Senior Management Services

"Technical writing that makes sense."



As a Senior Writer / Consultant, here's what I accomplished for a Santa Clara start-up pioneer in Web-Based-Training.

Developed Manuals & Help Files
Developed System Administrator / Technical / Product Manuals
Performed Software Checkout & Debug
Developed Business Process Documentation
Consulted with Management

Developed Installation & Administrator's Manual, User Tutorials, and Help Files

  • Software Used: Illustra Database, MS PowerPoint, MS Word, Pebblesoft Workbench, Solaris, Web-based course development tools, Navigator, Windows95/97/98/2000/NT
  • Coordinated activities with subject matter experts in Ireland, Santa Clara, Kansas, and Malaysia
  • Developed detailed documentation for: Publications, Operations, Marketing & Sales Departments
  • Interviewed subject matter experts including engineers, programmers, managers, and executives
  • Transcribed interview tapes
  • Developed comprehensive, step-by-step work instructions for System Administrators and Web-Based Course Designers
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  • System Administrator Manual
  • Technical Manual
  • Product introduction materials
  • Installation procedures for Windows NT andSolaris operating systems
  • Illustrations and diagrams
  • User tutorial for Workbench software, including:Course Converter, Course Mapper, Compressor
  • Updated HELP files
  • Maintained contact with development personnel in Ireland, Malaysia, Kansas
  • Scanned and OCR'd various documents

Performed Software Checkout & Debug

  • Tested pre-release software (I'm also an experienced programmer)

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Created Business Process Documentation for Publications Department

  • Interviewed many engineers, managers, and executives about Business Plan implementation
  • Developed standard format & template
  • Developed standards for developing highest quality documentation
  • Developed and documented standard interview techniques for professional writing team
  • Developed publication department work instructions, checklists and QC process

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Consulted with Management

  • Consulted with managers about organizational strategies and implementation
  • Developed materials for Organizational Strategy, Strategic Work Listing, Management Glossary
  • Developed Action Plans for several company-wide projects
  • Developed PowerPoint presentations: Tutorial, Organizational Strategy
  • Developed sales process and coordinated with Web presentation
  • Wrote Position Contract for Sales Representative


I did a great job. I know because I received numerous commendations (on file) from the VP of Architecture. As a skilled, professional contractor with many resources, I enjoy the variety of working with diverse clients. Thus, I promote both short-term and long-term contract work.

Hope this update helps.



"If you think you need an entire staff to get the job done,
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