A Division of Senior Management Services

"Technical writing that makes sense."



As a Senior Writer / Consultant, here's what I accomplished for a start-up pioneer in "wireless server software."

Client's server software lets businesses communicate with cell phones, pagers, PDAs, mobile computers, and all the latest wireless devices. Using this software, companies can automate and customize wireless content services, providing an information system accessible from anywhere via HTTP, SMS, email, and event-driven information.

Applications include electronic commerce, wireless Internet, email, real-time content delivery, sales force automation, etc.


Complete service to research/organize/write/edit/release of API documentation.

Developed formal Action Plans and set milestones for all projects.

Took initiative, planned the work, worked the plan.

Optimized SME's time by advanced interview planning.

Developed graphics, illustrations screen captures and diagrams.

Transcribed interviews.

Conducted peer reviews.

Converted MS Word documents to Web pages.

Delivered all projects and assignments on time.

Always on time to meetings.

Maintained communication; pursued details.

Developed Controlling Calendars for all projects.


MS Word, Visio, Java, Acrobat, Dreamweaver, Framemaker, GroupWise, MS Project , Mobile Server, Netscape Navigator, Windows NT, Mac OS 9


  • Developed Software Developer Kit (SDK)
  • Coordinated research and reviews with subject matter experts (SMEs) including Java programmers, system administrators, technical managers, and marketing personnel. Transcribed recorded interviews
  • Developed comprehensive, step-by-step work instructions for Developers, covering:
  • Product introduction

    Tailoring the system

    Designing, and implementing services

    Flowcharts, illustrations and diagrams

    Configuring transports

    Running services

    System security


  • Also, developed detailed plans for SDK Administration documentation.
  • Developed Server Functionality Documentation (SFD)
  • Developed API documentation including Wireless Transport and System Flowchart with descriptions. Coordinated research and reviews with Java programmers. Documented and flowcharted transports and internal processing.
  • Researched and documented Small Message Service (SMS) including network elements, architecture, applications, benefits and system requirements.
  • Developed Service Developer's Guide
  • Assisted in the design/development/verification of PhoneDial(TM) Service.
  • Developed PowerPoint presentation for PhoneDial Service.
  • Developed Leadership and Management Training, including the following topics:

Interview techniques for professional writing team

Principles of Management for Non-Management Personnel

Principles of Delegation

Principles of Regulating

Principles of Position Interface

Personal Objective Development Guidelines

Contractual Commitment System

Standards Development Guidelines

Benchmark Development Guidelines

Management Glossary


Researched Java programming & EJB.

Flowcharted Java programs.

Developed System Flowchart.

Developed Authentication Flowchart.

Reviewed software specifications.

Attended Seminar on UML by Rational.

Implemented Java source code examples into documentation.


  • Edited technical white papers.
  • Critiqued marketing brochures, providing detailed analysis & recommendations.


  • Conducted 8-week Leadership & Management Training
  • Edited customer-training slides.


  • Attended staff and company meetings.
  • Submitted weekly status reports.
  • Developed position contract for Department Manager.
  • Prepared & Delivered Leadership and Management workshops.
  • Conducted Thoughtstorm® sessions. (Listen to the introduction below.)

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As a skilled, professional contractor with many resources, I enjoy the variety of working with diverse clients. I love working with startups!

As an expert in business process development, I can also help both new and seasoned companies grow their businesses. Thus, I promote both short-term and long-term contract work.



"If you think you need an entire staff to get the job done,
let me demonstrate I'm the one you want."

Sample Project Profile 1 - Semiconductor Manufacturing

Sample Project Profile 2 - Software Development

Sample Project Profile 3 - R&D Engineering

Sample Project Profile 4 - Business Process Development

Sample Project Profile 5 - Wireless Server Software

Major Software Project Profiles (PDF To download, right-click link & choose "Save Target As")

Client Catalog - Applications

Topic Index

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