DOCUMENTATION EXPRESS
A Division of Senior Management Services

"Technical writing that makes sense."

PROJECT PROFILE 1

 

Recent accomplishments for an enormous Santa Clara manufacturer of semiconductor equipment:

ISO 9000 Business Process Documentation

Coordinated Writing Team

Consulted with Management

Summary

Developed ISO 9000 Business Process Documentation

  • Developed detailed ISO 9000 documentation for many departments including:

Document Control

Engineering

Finance

Manufacturing

Marketing

Operations

Product Management

Product Support

Quality Assurance

Quality Control

Research

Sales

Shipping

Software Development

 
  • Interviewed over 100 personnel including engineers, programmers, managers, and executives to get information for the ISO 9000 documentation.
  • Developed over 1000 pages of sophisticated work instructions and flowcharts.
  • Developed step-by-step work instructions for Quality Assurance Technicians.
  • Developed up-to-the-minute Training Program and Manual for 8-week course to certify Quality Assurance Technicians.
  • Coordinated communication with personnel in Texas, Santa Clara, and Japan.
  • Created Business Plan for Corrective Actions.
  • Designed and flowcharted effective Corrective Action Business Plan for handling "problem logs."
  • Interviewed dozens of engineers, managers, executives about implementation of the Business Plan.
  • Designed and developed PROBABILISTIC MODELING software to simulate the processing and corrective actions related to hundreds of weekly problem logs.
  • Consulted with the software designers of the Problem Log and Corrective Action Database.

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Coordinated Writing Team

  • Developed standard format & template for ISO 9000 documentation.
  • Developed standards for developing highest quality ISO documentation.
  • Developed and documented standard interview techniques for professional writing team.
  • Organized and conducted better-than-ever weekly meetings with writing team.
  • Trained writers in use of Microsoft Word.

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Consulted with Management

  • Consulted with Directors and Managers about departmental organizational strategies and computer implementation.
  • Organized and conducted strategy/planning meetings with key personnel from many departments.
  • Developed Action Plans for many projects company-wide.

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Summary

This client employed the toughest critics I know. I did a great job. I know because they offered me various "positions" in the company. I declined, however. Why? As a skilled, professional contractor with many resources, I prefer the variety of working with diverse clients. Thus, I respect both short-term and long-term contract work.

Hope this update helps.

Regards,

 

"If you think you need an entire staff to get the job done,
let me demonstrate I'm the one you want."

Sample Project Profile 1 - Semiconductor Manufacturing

Sample Project Profile 2 - Software Development

Sample Project Profile 3 - R&D Engineering

Sample Project Profile 4 - Business Process Development

Sample Project Profile 5 - Wireless Server Software

Major Software Project Profiles (PDF To download, right-click link & choose "Save Target As")

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