"Key Frustrations in DOCUMENTATION MAINTENANCE - and What to DO About Them!"   A product of: DOCUMENTATION EXPRESS

NOTE: This web page may be updated from time to time. Table of Contents 1. INTRODUCTION 2. DEFINITION OF DOCUMENTATION MAINTENANCE Perfective Maintenance Adaptive Maintenance Corrective Maintenance 3. THE DOCUMENTATION MAINTENANCE PROCESS 4. DOCUMENTATION MAINTENANCE PROBLEMS Technical Problems Poor Quality Poor Design Poor Writing Lack of Common Data Definitions Documentation Designed for Outdated Systems Management Problems Excessive Resource Requirements Lack of Project Documentation User Problems Recalcitrant Personnel 5. THE IDEAL MAINTAINER 6. CONTROLLING DOCUMENTATION CHANGES Controlling Perfective Maintenance Controlling Adaptive Maintenance Controlling Corrective Maintenance 7. IMPROVING DOCUMENTATION MAINTENANCE Factors that Affect Maintainability Writing and Review Techniques Change Control Testing Standards and Procedures 8. MANAGING DOCUMENTATION MAINTENANCE Goals of Managing Documentation Maintenance Establishing a Maintenance Policy Review and Evaluate All Requests for Changes Maintenance Tools Enforcing Documentation Standards Staffing and Management of Maintenance Personnel 9. SUMMARY 10. INDEX

 

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