"Key Frustrations in
DOCUMENTATION MAINTENANCE
- and What to DO About Them!"

 

A product of:

DOCUMENTATION EXPRESS

NOTE: This web page may be updated from time to time.

Table of Contents

1. INTRODUCTION
2. DEFINITION OF DOCUMENTATION MAINTENANCE
Perfective Maintenance
Adaptive Maintenance
Corrective Maintenance

3. THE DOCUMENTATION MAINTENANCE PROCESS

4. DOCUMENTATION MAINTENANCE PROBLEMS

Technical Problems
Poor Quality
Poor Design
Poor Writing
Lack of Common Data Definitions
Documentation Designed for Outdated Systems
Management Problems
Excessive Resource Requirements
Lack of Project Documentation
User Problems
Recalcitrant Personnel

5. THE IDEAL MAINTAINER

6. CONTROLLING DOCUMENTATION CHANGES

Controlling Perfective Maintenance
Controlling Adaptive Maintenance
Controlling Corrective Maintenance

7. IMPROVING DOCUMENTATION MAINTENANCE

Factors that Affect Maintainability
Writing and Review Techniques
Change Control
Testing Standards and Procedures

8. MANAGING DOCUMENTATION MAINTENANCE

Goals of Managing Documentation Maintenance
Establishing a Maintenance Policy
Review and Evaluate All Requests for Changes
Maintenance Tools
Enforcing Documentation Standards
Staffing and Management of Maintenance Personnel

9. SUMMARY

10. INDEX

 

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