Recruiter Assistance Pages

Typical SMS Clients

Serving Silicon Valley Since 1974

Frequently Asked Questions(FAQ) about our Documentation Service

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Whether you're in Management, Marketing, Manufacturing, Operations, Finance... you need documentation.

Yet, as I said before, we've found that many managers are not getting what they want from their technical and business documentation projects -- and they experience a whole range of frustrations that never get relieved!

Many managers don't get what they want because their subordinates are swamped with other work or the people they depend on to deliver documentation often deliver excuses instead!

Meanwhile, they feel the PRESSURES of deadlines, ever-increasing costs, and embarrassing delays.

Use our service to eliminate those worries. We will deliver what you want ON TIME -- to give you peace of mind and better control. (See Client Comments to the right.)


"We can do everything in-house, why should I have you do it?"

We've been successful on scores of technical documentation projects in dozens of companies.

Thus, we provide special documentation skills probably not available in-house.

We help you focus POWER where you need it.

Our service keeps you in the driver's seat. The RESULTS make YOU look GOOD -- which means you can grow even faster.

Let's face it. With today's massive array of desktop publishing tools, everyone is going tool-crazy! ("When all you have is a hammer, every problem looks like a nail!")

Are the tools more important than the RESULTS you want?

You still need people that can communicate effectively with customers, programmers, engineers, marketers, and management! That's our specialty!


"I can write, why should I have you do it?"

Actually, most people tell me they don't like (hate) writing technical documentation.

They simply don't have the TIME to research, write, illustrate, edit, and publish professional work.

So, they AVOID writing until the last minute...

... and produce a hasty compromise.

Our service is practical and convenient. You get professionally written documentation ON TIME. So, you avoid writer's cramp.

You save time, struggle, and money.


"What sort of writing and documentation do you do?"

We research, write, and publish business and technical documentation such as:

Technical Documentation

  • Computer Hardware Documentation
  • Corrective Action Flowcharts
  • Design Specifications
  • Document Control
  • ECO Procedures
  • Engineering Documentation
  • Engineering Specifications
  • Flowcharts
  • Installation Procedures
  • Instruction Manuals
  • ISO 9000 Documentation
  • Manufacturing Documentation
  • New Product Ideas
  • Probabilistic Modeling
  • Proposals
  • Research Reports
  • Software Checkout & Debug
  • Software Manuals
  • System Administrator Manuals
  • System Specifications
  • Technical Manuals
  • Technical Process Documentation
  • Training Manuals
  • User Manuals
  • Work Instructions

Business Documentation

  • Ad Copy
  • Annual Reports
  • Brochures
  • Business Consulting
  • Business Plans
  • Business Process Documentation
  • Business Process Flowcharts
  • Business Process Modeling
  • Competitive Analysis Reports
  • Coordinating Writing Teams
  • Customer Application Stories
  • Direct Mail Sales Literature
  • Magazine Articles
  • Management Consulting
  • Newsletters
  • Organizational Strategy
  • Press Releases
  • Product Bulletins
  • Public Relations Materials
  • Salesletters
  • Slide Presentation Scripts
  • Strategy / Planning Meetings
  • Telephone Sales Scripts
  • Trade-Show Material

Our streamlined documentation techniques have worked for many high-tech companies.

They will work for you too!


"What size documentation projects can you handle?"

Documentation projects can vary from one-page product bulletins, to multi-page reports, to 1000-page manuals. Here are some basic services common to most projects:

Our many Silicon Valley clients appreciate our proven experience with computer systems (since 1961).


"Are you software or hardware oriented?"

Both. (For 9 years, I was a software engineer in real-time and multiprogramming environments. )

For the next 7 years, I served as Software Design Manager, Applications Analyst, and later, District Sales Manager for a Computer Manufacturer.

I bring proven technical, managing, and marketing experience to bring to your project.

So, call us when you want computer oriented documentation.

We'll help you develop your design specifications, sales manuals, user and operator guides, tutorials, and operating system documentation. You name it!


"OK, but can you do the necessary research?"

Yes. Our methodical research methods assure you of complete and accurate technical documentation. We use:


"How does your company differ from ordinary job shops or agencies?"

Lower Prices.

You don't pay inflated prices to cover fancy agency or "account executives." You avoid rising employee costs.

You only pay for what you use. We've slashed expensive frills and needless overhead. We get the job done at a lower price -- without compromising quality.

Faster Results.

We've streamlined our documentation techniques on over 300 projects in Silicon Valley. So, you benefit from techniques proven in other companies.

We've eliminated time wasters. We focus attention directly on YOUR project from start to finish. You get fast results - not excuses and delays.

Personal Service.

You will enjoy personal service from a highly qualified, motivated expert.

You will hear no agency double-talk. You will receive no CYA memos. No matter the cost in agony or overtime -- we deliver.


"How do we start?"

You want to know more, of course. And you should.

You're not buying so many words and sentences like a bushel of grapes. You are buying the skill, knowledge and intuition of other people. You want to know the people -- before you work with them.

So, let's set an appointment now to discuss your technical documentation needs.

We'll formulate your project in detail. The first step is Project Definition.

Together we'll write down WHAT you want, HOW you want it, WHEN you want it. Then, we'll discuss various creative approaches before we begin your project.

When we can be of assistance to you, please contact us at:

Fax: (952) 674-1767

Contact Us



Following is a partial list. You can click the links to go to the Major Project Profiles Catalog.

RECRUITER NOTE: The following links drill down into multiple pages of Project Profiles.

To return to THIS page (and avoid getting lost), you must use your BACK Button one or more times!.

3Com Corporation

Abbott Critical Care Systems


Advanced Micro Computers


Applied Materials


Atherton Technology

Bank of America

Barter Systems, Inc.

Butterfield Construction

Byte, Inc.

Canavest House, Ltd.

Codata Corporation

Concept Systems

Crown Zellerbach

Decathlon Club

Diasonics, Inc



Graphic Information Systems

Harris Computer Systems

IBM/ROLM Corporation

Information Access Company


Intel Corporation


International Data Service

ISC Systems Corporation


Lafayette Health Club

Landys & Gyr (also see Moore Systems


Link General Precision

Lockheed Missiles & Space

Max Chandler, Associates

Marlin Cove

MDS Qantel



Microcomputer Systems

Microdis International

Millbrae Florists

Moore Systems

Multi-Media Video

Neville Clarke

NL Rucker


Pascal Systems

Pebblesoft Learning, Inc.

Perkin Elmer

Personal Solution Co.

Phil C. Stelling Assoc.

Remote Computing Corporation

Rockefeller Center

San Bruno Auto

Shugart Associates

Speech Plus, Inc.

Sun Microsystems

Systems Control, Inc.

Systems Plus

Technical Marketing International

The Factory

Time & Space Processing

Tomy Seiko

Trans-A-File Corporation

Unlimited Business Exchange

UltraTech Stepper (OutSource)

VLSI Technology

Winston Advertising

World Savings

Xebec Systems

Zyrex Corporation

Zytron Data Systems



Client Comments

"... This is the best manual this company has brought out ... I actually read it! ... well laid out ... easy to find data quickly." Sales Rep, Diasonics, Milpitas, CA.

"We were skeptical because you were not a radiologist ... Thank you for all the effort and time ... for being flexible in the times of the day (nights) that we could work ... for thorough research, design, organization, writing, layout, accuracy ... was impressed when the manual passed our stringent Configuration Control Board without changes. Your effectiveness as an individual was a major key to the success. Excellent!" C.N., Product Marketing Specialist, Diasonics, Milpitas, CA.

"Excellent! In my opinion, the best manual/tutorial Qantel has ever produced!" E.I., Manager Marketing Applications, Qantel, Hayward, CA.

"Mike, I wasn't sure if you would fit in here. You have been a wonderful asset to the company and I hope that we will be able to do business together again." W.C., Director Engineering, ThinkFree.Com

"...(we recently ran) your program ... we saved about 10 hours of machine time for a problem which used to run 18 hours!" A.B., Project Engineer, Kaman Nuclear, Colorado Springs, CO.

"Thank you very much for the effort you put forth on our project. We are all very pleased with the results you gave us." R.S., Research Scientist, Kaman Nuclear, Colorado Springs, CO.

"Thank you for your time, talent and generosity ... we are indeed impressed with your interest and dependability ... you have provided a most worthwhile service." J.D.S., Principal, Redwood City, CA.

"Thank you for minimizing the problems at SRI ... installation and acceptance of the computers at SLAC, Stanford, Singer Link. I have come to depend on your ability to get things done - and in a creative manner." B.J., District Manager, Scientific Data Systems, Sunnyvale, CA.

"(Certificate of Appreciation)É in recognition of outstanding support of TI's communication and leadership program." C. S., President, Diablo 598.

"Congratulation on achieving ATM É reflects dedication É high degree of enthusiasm É strong self discipline É effective communicator É" T. J. M., Executive Director, Toastmasters International.

"I've always had confidence in your ability and enjoy working with you. I have every confidence that your support (in this area) will be professional and helpful." C. S., Principal, OutSource.

"Nice job, Mike. I really appreciate you're coming through for ThinkFree. I found it extremely hard to find someone sufficiently diligent and competent for them who'd agree to work onsite as much as they needed. It was a major relief to have them off my "emergency" list." AD, President, Synergistech Communications, Inc.

"... knowing you were available for consulting and tips gave me the security to go about my tasks without fear of being 'out there alone.' Your techniques and skills are quite valuable, keep sharing them!" B.J., Consultant, San Francisco, CA.

"I really enjoy our association. I have a new look at things - and new vigor! We're now writing down everything, step-by-step, for our (operations manuals) ... and starting new maintenance classes ... it's fun and interesting. Thanks." S.G., VP Sales, High Plains Transportation, Denver, CO.

"All questions answered knowledgeably ... documents accurately prepared ... activities properly recorded and reported." E.L., Director, Information Access, Belmont, CA.

"Interaction with our personnel is effective ... services free of problems." M.M., System Network Manager, IBM/ROLM, Santa Clara, CA.

"... professional and appropriate ... always punctual ... well coordinated." J.C., System Engineer, IBM/ROLM, San Jose, CA

"I congratulate your design concept ... the job was a cinch with your having laid the design ground work ... I'll be happy to work with you again." E.L., President, InterMedia, Los Altos, CA

"Thank You! I appreciate the use of your materials." A.K., Principal, San Mateo, CA.

"Congratulations on an outstanding promotional idea!" C.G., Vice President, Data Disc, Sunnyvale, CA.

"I want to take a moment to let you know how much your support contributes to our Creative Department. Thank you again for your participation." T.C., Staff Manager, San Francisco, CA.

"I'm so pleased with the October Newsletter ... we had excellent response from it. It definitely produced action. Thanks!" D.A. Vice President, Barter Systems, San Mateo, CA.

"... recently I had the good fortune of coming across your informative newsletter ... please add me to your mailing list. Thank You." S.M.G., Principal, Harbrace House, Irvine CA.

"I, like most managers, receive a basket full of sales mail each day - most of it is trash, dull, and unimaginative. You succeed in telling about your product and yet sprinkle enough life into your letter that it got a whole reading - in fact even a response. Good work!" R.D., Director of Manufacturing, Cetec, Santa Clara, CA.



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