writer with 15+ years' experience in technical writing, consulting,
marketing, and management will enhance your bottom line.
Quick to learn new technology. Unfazed by relentless change. Compulsive
on details and deadlines. Satisfaction or money-back guarantee.
(Note: I just finished Website Strategy Masterclass)
"...Clearly you are 'the man' when it comes to documentation!"
-- J.H. Brand Creative
verbal and written communication skills, with firsthand
knowledge of desktop publishing. Includes over 15 years' experience
researching, organizing, and writing technical documentation.
Delivered 30,000+ pages to Silicon Valley clients saving 37%-59%
on every project.
background in consulting with firsthand knowledge of customer
service and account management. Includes over 10 years' experience
working with engineers, programmers, managers and executives.
business management experience. Overhauled company organization
and increased sales. Developed detailed "how-to" Operations
Manuals that streamlined business operations. Opened
new offices. Developed new accounts and territories. Authored
"Organizing your Business for Success" and
"The Ultimate Career Builder."
marketing experience includes direct mail advertising,
telemarketing, and sales. Wrote winning sales proposals. Sold
to OEMs & end users in commerce, government and education.
Achieved sales of million dollar quotas for software
and mainframe manufacturers. Promoted from Sales Representative
to Senior Account Manager to District Sales Manager.
President, Synergistech Communications said, "Nice job, Mike.
I really appreciate you're coming through for [company]. I found
it extremely hard to find someone sufficiently diligent and competent
for them who'd agree to work onsite as much as they needed
off my 'emergency' list."
Express - Division of Senior Management Services - 1975 - Present
company specializes in research, writing, and publication of software
manuals, technical documentation, Operations Manuals, and marketing
materials. Performed in many positions as follows:
Senior Management Consultant & Technical Writer with
excellent project management skills, worked closely with Silicon
Valley product developers, subject matter experts, publications
managers, and executives to leverage extensive background in programming,
SDLC, system design, management, marketing, and new business development.
include 3COM, Abbott Labs, AMD, Applied Materials, BofA,
Bechtel, Diasonics, Geoworks, Intel, Lockheed, LaserSonics,
Measurex, IBM/Rolm, Sun Microsystems, Tomy/Seiko, Ultratech,
VLSI, and more.
streamlined Documentation Express technology, completed hundreds
of documentation projects for more than 80 high-tech clients,
saving 37%-59% on every project.
books for executive- and employee-markets: Profitable Venture
Tactics eZine, Ultimate Career Builder, Profitable Venture
Tactics - The Book, Organizing your Company for Success, American
Safari, 7 Easy Steps to your Raise & Promotion.
include development of:
audience requirements & planning
flowcharts, diagrams, illustration
definition, scope & management
mapping & structured writing
specifications for deliverables
manuals, product testing & debug
manuals, online help, white papers
guides, bulletins, proposals, tutorials
9000 QA manuals and work instructions
product definition and positioning
building and leadership training
Manager Manuscript Development, managed staff support for
the delivery of the company's documentation products and retained
customers by fulfilling the company's documentation service.
over 30,000 pages of technical and instructional materials
to more than 80 Silicon Valley companies.
98% of projects on time and within budget. Consulted to
management in publications, marketing, and communications.
streamlined systems for: interviewing clients, planning
work and scheduling work, developing manuscripts, tracking work-in-progress,
controlling quality, communicating with clients, staff and subordinates,
and best practices & benchmarking. Systems save 35-60%
of development time.
Director of Client Services, directed staff support to assist
customers in the use of the company's products and services, and
caused those customers to perceive the assistance and commodity
performance as satisfying.
and delivered proposals. Developed automated proposal generation
system that saves from 5 hours to 3 days on every proposal.
training and workshop programs that increased motivation, production,
client interviews, consultation, and reviews resulting in improved
Director of Service Processes, directed the development of
orchestrated processes for the delivery of the company's documentation
services and products.
Director of Advertising & Promotion, provided staff support
to the Sales Department in the form of sales leads generated through
the media and printed sales-related materials.
and coordinated direct mail and telemarketing programs
that increased sales.
scripts for telemarketing and sales presentations that
brochures, newsletters, press releases, white papers, articles,
Manager of Quality Assurance, provided management with information
and recommendations for corrective measures regarding the performance
of, recommendations of, and emotional state of all personnel.
Leadership & Management Workshops for employees and
clients. Wrote and delivered SMSU Employee Training Program
that accelerated performance and increased results.
QA audit processes that helped improve departmental coordination
to increase results.
status/impact reports, controlling calendars, project accounting
& time management forms, etc.
checklists for conducting workshops resulting in consistent
Thoughtstorm® Sessions for clients resulting
in new product & service ideas.
Manager of Web Publishing, managed the development of several
web sites, including design and coding of web pages, full websites
and interactive web applications, focussing primarily on valuable
content. Have taken SEO course, but leave SEO implementation to
education, self financed, includes 8 years college (part-time)
as math & science major. Ongoing education (over 300 CEUs) includes
courses in technology, communications, leadership, management sciences,
and marketing. Trained by Michael Gerber, Paul Larson, Sean DSouza,
John Eggan & other business gurus. Toastmaster ATM, Licensed
Clearances: Top Secret and AEC "Q" (not currently
Software, Hardware & Tools
in FrameMaker, MS Word / PowerPoint / XL, Visio, Acrobat,
Dreamweaver, TopDown. Experienced with MS Project, PageMaker,
Canvas, Quark XPress, others. PC, Macintosh, Sun Solaris.
with Unified Modeling Language (UML) and Rational
Unified Process (RUP) tools, XML, CSS.
in (X)HTML, C, Pascal, Fortran, BASIC, FileMaker Pro. Working
knowledge of Java, Visual Basic, DOS, Object Oriented Programming,
VAX, UNIX, CADRE TeamWork, VMS, PICK, relational databases,
I/O drivers, program generators, various multi-user and timesharing
operating systems. Also 9 years software development
as Scientific Programmer, Senior Computer Analyst, and Software
Design Manager in real-time environments.
SUMMARY PRIOR TO DOCUMENTATION EXPRESS
and details on request)
and Software Engineering
in software engineering for aerospace and scientific applications,
progressing from Mathematician to Scientific Programmer to Senior
Computer Analyst to Software Design Manager. Concentrated in
real-time systems, Monte Carlo simulation, and Beyesian Analysis.
detailed design specifications for real-time systems
and implemented all code in machine language.
software and hardware systems. Developed detailed software
documentation, flowcharts, and training materials. Wrote winning
technical proposals. Trained users and customers.
$1 million to $2 million sales quotas for various computer
software and mainframe manufacturers, Promoted from Sales Representative
to Senior Account Manager to District Sales Manager.
companies included Xerox, Harris Computer Systems, Interdata,
and General Automation.
winning sales proposals. Sold to end users and markets
in education, government, and biomedical. Opened new offices
and developed new accounts and territories.
proposal development. Developed sales manuals, sales letters,
information including client list, case studies, project briefs,