Senior Management Services
Purging nightmares from business dreams.


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We Banish Worry

We like to tell our clients, "We banish worry!" We've found that many managers worry about rapid down-sizing, increasing competition, and spiraling costs. They're not getting the most from their staff and business.

They experience many frustrations that never get satisfied. Well, here's some encouraging news.

We can help you relieve the worries. We can help improve control of your staff and workload -- and nurture your peace of mind.

The fact is we're specialists in streamlining business using process modeling. And in all the years we've been in business, we've found that many people waste time, money, and effort in this area - without even realizing it!

We've given managers like you what they wanted many times. I don't know if I can do the same for you because I don't know you. However, together we can find out using our Needs Analysis System.

After the analysis, if I find I can't deliver what you want, I'll tell you. If I find I can help you, I won't be ashamed to tell you.

Imagine the ability to explore and test new ways to streamline your business -- RISK-FREE! We offer a revolutionary service to streamline your business, increase your profits, and MUCH more.

Your organization's most important assets are its processes and its people.

Let's define "process." A process is a series of steps designed to produce a predictable result. Typical business processes include selling, filling orders, creating reports, accounting, etc.

While companies use many processes, usually a dozen or so are the most-critical. Managers must understand these critical processes.

Your success depends on flawless performance of these critical processes. Inefficient processes degrade profits and customer satisfaction. Conversely, efficient processes improve both profits and customer satisfaction.

Most organizations use some of the following "macro" processes:

  • Designing products and services
  • Marketing and selling
  • Producing and delivering products or services
  • Billing
  • Servicing customers

Process modeling provides understanding because it shows the "big picture."

Process modeling shows root cause.

Many companies use "patch" solutions instead of finding root cause. However, it's more effective to find root cause and solve the REAL problem: upstream errors that cause downstream messes.

Process modeling uncovers bottlenecks. It solves quality problems and reduces costs. It expels needless steps and costly delays. The problems literally "jump off the page."

You then know the REAL problems and can apply REAL solutions -- instead of "patches."

Our LIVE-animation process model shows it all!

See flowcharts come to life. See where, when, and in what quantity work arrives. See the work flow. See resource assignments. See bottlenecks and idle time. Discover ways to streamline your processes.

See staff requirements using real-life variability. See process changes. Test and compare various staffing plans. Perform what-if analysis. Simulate changes with low-cost impact. Schedule your staff, plan your shifts.

See statistical reports of resource usage. These reports help convey proposed changes and ease implementation.

In our Needs Analysis, we'll show you how others use process modeling to streamline their business.

Imagine what you could achieve by streamlining your organization!

Now, you too can increase efficiency and profits. Let us show you how to streamline YOUR organization. No risk now, no risk later! Here's how the program works:

Just call for your Free Needs Analysis. If we can't increase your profits and save you time, money and trouble -- you pay nothing! We fully expect your costs to be just a small part of your increased profits and savings (making our service essentially FREE!)

What have you got to lose? We banish worry! Find out for yourself!

Now, it's time for you to decide.

Mike Hayden,
Your partner in streamlining business.


Mike Hayden, ATM, is founder of Senior Management Services, a business consulting firm. He helps clients increase profits by re-engineering processes, managing quality, and reducing costs. He is also an expert in organizational development and strategic planning.

Mr. Hayden's past process modeling clients include Applied Materials, Lockheed, Link General Precision, JPL, SRI, and Crown Zellerbach.

For assistance, email: Senior Management Services

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