Thursday, November 09, 2006

Lack of Operations Manuals stunting your growth? (Cont'd )

Logo:Profitable Venture TacticsCan Operations Manuals really help you grow?
Let's face it. You can grow your organization ONLY if you can promote and/or replace your employees. Thus, you and your team can MOVE UP only if you can replace yourselves. And you can do this by documenting your positions in well-organized Operations Manuals.

"Mike! Are you saying that by writing stuff down in Operations Manuals we'll receive more raises, promotions, and vacations."

Absolutely! These goodies are not available without your company's growth and prosperity!

Did you know most business start-ups FAIL while most franchises SUCCEED. Successful franchises use a documented management system ... in short ... Operations Manuals!

"But Mike, our company is not a 'franchise!'"

Neither is mine. But SMS has a documented management system, including about 13,000 pages of Operations Manuals. When anyone or I want to know how to do something, all we need do is pull a manual off the shelf. What could be easier? There's near zero "tribal knowledge" here.

We can relocate on a moment's notice with minimum hassle. I know of many companies that wanted to move from California. Suddenly, they were faced with hiring many new, inexperienced employees in another state.

Suddenly, they were faced with writing (insufficient) Operations Manuals literally as-they-packed!

Believe me, displaced employees were less than cooperative! And those who moved with the company inherited enormous problems due to poor - or no - documentation.

So, here's my advice.
Start now! Develop a set of Operations Manuals where you collect information that governs how your company's positions function. (At SMS, we have at least one 3-ring binder for every position on our Org Chart.)

Develop your Operations Manuals in a standard format containing at least the following information for each position.
ACCOUNTABILITY - Specify the position's accountabilities.

STANDARDS - Specify the standards for the position. Include the policies that define / limit the position's authority and the position holder's general conduct.

WORK INSTRUCTIONS - Specify how the position's work will be performed.

GENERAL INFORMATION - Provide information about your organization, your products and services, your competition, etc. Include other material that enriches the position holder's understanding of the working environment.

INTERFACE - Describe how the position interfaces with: Its superior position. Its subordinate positions. Peer position(s) with frequent contact. Non-peer staff positions with frequent contact. The "Outside World" (customers, vendors, etc.).

You can design your manuals to have five sections each as follows.
1. POSITION SECTION

2. COMPANY/PRODUCTS SECTION

3. POLICY SECTION Company-wide policies:

4. SYSTEMS SECTION Action plans, sample forms, flowcharts, scripts, collateral materials, etc.

5. LOGIC SECTION Explain the principles behind the position's work.
Call to Action.

To review, your Operations Manuals are collection points for information that governs functioning of positions on your Org Chart.

As you've probably guessed, developing Operations Manuals is a big task. I've done it often for many clients. And ... I’ve documented the entire process for YOU in a book called. The Ultimate Career Builder

Mike Hayden Principal/Consultant Your partner in streamlining business.

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EXERCISE FOR THE SERIOUS ORGANIZATION BUILDER.
Download an updated (FREE) version of the Business
Builder Outline (PDF file)

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Mike Hayden, Principal/Consultant
Your partner in streamlining business.

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