As an accomplished, dependable business
consultant -- an expert in business process development and integration
-- I accomplished the following for Sun Microsystems:
Developed ISO
9000 Business Process Documentation
Completed detailed ISO 9000 documentation
for Sun Educational Services' Billing Group:
Book SunSmart Accounts
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Clear Billing Exceptions
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Process Billing Issues
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Confirm Unconfirmed Students
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Process Check Refunds
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Process Credit Card Refunds
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Process Incoming Checks
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SunSmart Ordering Procedure
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Services Billing Procedure
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Confirm Contracts For Invoicing
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Process Transfer Revenue
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- Interviewed managers and employees in
Billing and Finance Groups to get information for the documentation
- Complied with ISO
9000 standards for procedures, work instructions, SOPs, and validation
protocols
- Researched, interviewed, organized, wrote
simply & revised rapidly
- Developed comprehensive, step-by-step
work instructions
- Created extensive, precise
flowcharts
- Coordinated communication with personnel
in Santa Clara, Milpitas, and Colorado
Tools Used
- Sun Workstation, Visio, TopDown Flowcharter
As a professional contractor with many resources,
I enjoy the variety of working with diverse clients. Thus, I respect
both short-term and long-term contract work.
There's no substitute for my proven system
for developing documentation from concept to publication! Dedicated,
effective, fast -- always meet aggressive schedules. Why settle for
less?
Hope this update helps.
Regards,
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